Candidate Journey Map
Digital Robot for Work - Candidate Journey Map
Overview
This document outlines the end-to-end candidate journey when completing an assessment within Digital Robot for Work. It provides a structured overview of the candidate experience from initial invitation through to insight delivery and follow-up development.
The journey is built around six core stages that ensure clarity, engagement, and meaningful outcomes for both candidates and employers. This framework is intended to support internal alignment and client communication, and may be refined as platform capabilities evolve.
High-Level Journey Overview:
- Invitation & Context
- Secure Access & Setup
- Assessment Engagement
- Submission & Processing
- Insight & Outcome
- Follow-Up & Development
Stage 1: Invitation & Context
Candidate Experience
- Receives branded invitation from organisation
- Understands the purpose and relevance of the assessment
- Clicks secure access link
Value Focus
Clear communication builds trust and sets expectations before the assessment begins.
Stage 2: Secure Access & Setup
Candidate Experience
- Confirms identity
- Reviews and accepts privacy and consent terms
- Receives instructions and begins assessment
Value Focus
Frictionless and secure entry reduces drop-off and establishes confidence.
Stage 3: Assessment Engagement
Candidate Experience
- Progresses through questionnaire
- Completes digitals skills and capabilities questionnaire
- Views progress indicators
Value Focus
Simple, easy-to-navigate assessment design increases relevance and completion rates.
Stage 4: Submission & Processing
Candidate Experience
- Submits completed questionnaire
- Receives confirmation of completion
Value Focus
Reliable submission and immediate confirmation reinforce system integrity.
Stage 5: Insight & Outcome
Candidate Experience
- Where configured, receives summary feedback via email
- May receive development recommendations via organisation
Value Focus
Assessment results provide actionable insights rather than a simple score.
Stage 6: Follow-Up & Development
Candidate Experience
- May be assigned targeted training
- Progress may be monitored over time
- May complete reassessment if required
Value Focus
Assessment becomes part of an ongoing capability development cycle.